Privacy Policy

This Privacy Policy describes conditions applicable to your use of American Heroes Homes and Lending’s web site as well as all real estate and lender referral services provided by or in connection with American Heroes Homes and Lending (“the Services”). American Heroes Homes and Lending will comply with this Privacy Policy as well as all applicable state, federal, and local laws in the United States protecting privacy. We have created this Privacy Policy because we take your privacy seriously, and we seek to be as transparent as possible about how we collect, use, and share information.

Please review this Privacy Policy carefully as your continued use of American Heroes Homes and Lending’s web site requires you to consent to it. If you have any questions regarding this Privacy Policy, you may contact us at he***@*****sa.com or 888-298-AHHL (2445).

A. COLLECTION OF INFORMATION
You acknowledge and agree that American Heroes Homes and Lending may collect information from you and about you when you use the Services. The information collected will be used to communicate with you and operate American Heroes Homes and Lending’s program. In some instances, American Heroes Homes and Lending may collect and use your information for other purposes detailed below.

Specifically, American Heroes Homes and Lending may collect the following information from you:

• Your Contact Information. This includes your name, address, phone number, e-mail, and details you provide to us about you and your business.
• Cookies, Web Beacons, and Usage Logs. Cookies are bits of electronic information that can be transferred to your computer or other electronic device to uniquely identify your browser. We may place one or more cookies on your computer or other electronic device in order to learn more about your activities on our website by combining the cookie information with other information we store about you. At any time, you may adjust settings on your browser to refuse cookies according to the instructions related to your browser.
• Web Usage. American Heroes Homes and Lending uses Google Analytics, which tracks and manages cookie information so that we and third-party service providers can better deliver advertisements that are relevant and useful to you online, including American Heroes Homes and Lending’s website and various other websites across the Internet. We have also implemented Google Analytics display network impression reporting to better understand how ad impressions and ad services are related to visits to our sites.
• Your Social Networks. If you use the social-networking connection functions offered through American Heroes Homes and Lending, we may access all of your social-network profile information that you have made available to be shared with us.
• Your Payment Information (for Affiliates and other third-party service providers). If necessary to secure payment from you, American Heroes Homes and Lending will collect your credit/debit card information. This information is secured using industry-standard encryption technology. American Heroes Homes and Lending will use this information to complete your order and will not share this information with outside parties, except to the extent necessary to complete the order or comply with applicable law as detailed below.

American Heroes Homes and Lending will never attempt to collect payment or payment information from a hero interested in using the program. There is no cost to a hero for using the Services.

B. USE OF INFORMATION
Generally speaking, American Heroes Homes and Lending will use information collected from you to provide you with the Services and to improve the Services. You thus acknowledge and agree that American Heroes Homes and Lending may use information collected from you for the following purposes.

Communications with You. American Heroes Homes and Lending will use your e-mail address, physical address, and phone number to communicate with you as necessary, including providing you with information you have requested or confirming that you will receive the Services. If you do not wish to receive e-mails from American Heroes Homes and Lending, send an e-mail to he***@*****sa.com.

Advertising and Improved Customer Service. American Heroes Homes and Lending or third-party service providers or advertisers may use cookies (that they collect or that we provide to them) or other similar technologies to collect information about your use of the Services (including mobile applications) or your online activities over time and across different websites. Collected information may include the content you view, the date and time that you view this content, and the website that referred you to the Services, and this information may be associated with your unique browser, device identifier, or Internet Protocol address. These practices help tailor advertisements that are relevant and useful to you. These tailored advertisements may appear on the Services or on other websites, applications, or properties. American Heroes Homes and Lending also may use your e-mail address to deliver tailored advertisements to you on the Services or on other websites, such as Facebook’s Custom Audience feature or other similar tools. We will not share your e-mail address with Facebook.

C. DISCLOSURE OF INFORMATION
You acknowledge and agree that American Heroes Homes and Lending may share information about you in the following circumstances:

You ask us to share the information. If you request that American Heroes Homes and Lending contacts a third party on your behalf, then you are consenting to disclosure of information and, particularly, personal contact information and any information we collect through your use of American Heroes Homes and Lending’s web site. For example, if you choose to contact a real estate agent or lender through the Services, we will send your contact information to a real estate agent or a lender.

American Heroes Homes and Lending needs to disclose the information to provide the Services. American Heroes Homes and Lending may hire or contract with a service provider or business partner to operate some part or all of American Heroes Homes and Lending’s business or provide better services to you. In order to provide the Services to you, American Heroes Homes and Lending may allow a third party to access information. American Heroes Homes and Lending will only disclose the information necessary for the service provider or business partner to perform the Services.

American Heroes Homes and Lending affiliates with a different company or sells its business. American Heroes Homes and Lending may share information with any company or companies that affiliate with Homes for Heroes, including business partners. If American Heroes Homes and Lending is involved in a merger, acquisition, or any form of transfer or sale of some or all of its business, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, information may be transferred along with the business. Any company with whom American Heroes Homes and Lending affiliates or partners has their own privacy and consumer information policies and, potentially, additional laws with which they must comply. American Heroes Homes and Lending is not responsible for ensuring compliance by other individuals, companies, or business partners.

American Heroes Homes and Lending is required by law to disclose information. American Heroes Homes and Lending may disclose any information in response to a subpoena or court order, and whenever American Heroes Homes and Lending has a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to (a) satisfy any requirement of law, regulation, legal process, or enforceable governmental request, (b) detect, prevent, or otherwise respond to fraud, security, or technical concerns, (c) support auditing and compliance functions, or (d) protect the rights, property, or safety of the public against harm.

D. COMPLAINT PROCEDURE AND YOUR RIGHT TO REQUEST REMOVAL OF INFORMATION
If you have any concerns regarding American Heroes Homes and Lending’s practices, or do not want American Heroes Homes and Lending to collect, use, or disclose your information as described in this Privacy Policy, you may contact American Heroes Homes and Lending and American Heroes Homes and Lending will respect and comply with your request as soon as practicable. Note that compliance with your request may result in your inability to use certain website features and our Services in the future. We encourage you to disclose the requested information so we can provide the best possible customer service and offer you the use of our Services. You may contact American Heroes Homes and Lending at he***@*****sa.com, or by phone at 888-298-AHHL (2445).

E. AMERICAN HEROES HOMES AND LENDING’S RIGHT TO AMEND POLICY
American Heroes Homes and Lending may amend this policy at any time, and without notice to you. You should check back for the most current version before relying on any of the provisions in this privacy policy. By using the Services, you agree to the terms of this Privacy Policy.

F. AMERICAN HEROES HOMES AND LENDING’S EFFORTS TO SECURE INFORMATION
American Heroes Homes and Lending uses technical and physical safeguards to protect against foreseeable breaches of its data, including the unauthorized use, access, or destruction of any information subject to this policy.

G. COMMUNICATIONS, TEXT MESSAGING, AND AI-ASSISTED VOICE SYSTEMS
By providing your contact information, including your mobile number or email address, you consent to receive communications from American Heroes Homes and Lending (“AHHL”), which may include:
– Emails, text messages, phone calls, and AI-assisted or prerecorded voice calls related to your inquiry, application, or our programs.
– Updates, reminders, and information about products or services relevant to you.

Message frequency may vary. Message and data rates may apply depending on your carrier.

You may opt out of text messages at any time by replying “STOP” to any text message you receive from AHHL. To opt out of automated or AI-assisted calls, contact he***@*****sa.com or call 888-298-AHHL (2445). Once you opt out, you will receive a confirmation, and your preference will be honored promptly.

When an AI-assisted voice system is used, AHHL will clearly disclose that the interaction involves artificial intelligence and will offer an option to speak with a live representative at any time.

All communications are conducted in accordance with applicable FCC, TCPA, and CTIA regulations. Consent to receive these communications is not a condition of any purchase, loan approval, or participation in our programs.

AHHL uses secure, compliant technology providers to deliver messages and protect your information. Your personal data is never sold or shared with unaffiliated third parties for marketing purposes.